This page explains common problems and how to fix them.
If Saving Fails
Symptoms
- The content is not reflected after saving.
- An error message is displayed.
What to Do
- First confirm your edit (for example, tap outside the cell or close the editor).
- Restart the app and reopen the same file.
- Check your available storage space.
- For important data, temporarily back it up first as a PDF or image.
If Export Fails
Symptoms
- CSV / PDF / image / XLSX cannot be created.
- The share sheet does not appear.
What to Do
- Reduce the sheet size and try again.
- If there are many image cells, reduce them and try again.
- Restart your device and try again.
- Check whether XLSX export is available in PRO.
If the Display Looks Broken
Symptoms
- The appearance of text or borders is different from what you expected.
- The layout changes in the destination app.
What to Do
- First check whether it looks correct inside the app.
- For sharing or distribution, prioritize PDF export.
- Keep in mind that CSV does not contain visual formatting information.
- Be aware that XLSX may look different depending on the app used to view it.
If You Want to Revert Quickly
- Use Undo to revert your most recent action.
- If you reverted too far, use Redo to restore it.
If the Problem Still Does Not Improve
If the issue continues, please contact us with the following:
- The steps that cause the problem
- The export format you used
- A screenshot, if possible
Including these details will help us identify the cause more quickly.